Customer Service

SHIPPING

IMPORTANT SHIPPING INFORMATION

• For expedited shipping, call 1-800-247-6789.
• All prices stated are in U.S. funds. Payments are accepted in U.S. funds only.

Standard delivery: We are usually able to ship your order within 24 hours. We normally ship USPS Media Mail, but may opt to use UPS Ground. Please allow 7 - 14 business days for delivery.  Shipping via USPS Priority mail will be significantly faster.

Consolidating shipments: Separate orders placed on the same day, being shipped to the same address, will be consolidated.

Need express delivery? Call us by NOON central time for shipping rates on Next Day, Second Day, or Third Day delivery.

DIGITAL DOWNLOADS

If you purchase a Digital Download (ebook, mp3, etc.), you will receive an email containing the download link(s) once your payment has been processed. The download link(s) will expire 7 days after they are received.

INTERNATIONAL SHIPPING

All products are made in The USA and are shipped from Duluth, MN 55802 USA.

USPS First Class Mail International & USPS Priority Mail International have tracking available but are not guaranteed to deliver by a certain day. Priority is the quicker of the two services typically delivering in 2-7 days depending on the destination.

USPS Priority Mail Express International is guaranteed.  Days in transit vary by destination; 1-5 days is typical.

DUTIES & TAXES

*We do not calculate or collect GST/VAT/Duty/or foreign Taxes. The tools provided below are for your information and convenience only. 

If required by your country, you will typically need to pay the carrier upon delivery. 

Note: The tools below will help you calculate a good-faith estimate of the customs duties and import taxes. The actual duties and taxes could be higher or lower than the estimate.

You must be knowledgeable about the rules for importing goods into your country. All products are Made in the USA and shipped from Duluth, MN 55802 USA.

Here are a couple of calculators to assist you in your estimate:

https://www.simplyduty.com/import-calculator/
https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

More information for Canadian orders:

https://www.canadapost.ca/web/en/kb/details.page?article=how_to_pay_duty_and_&cattype=kb&cat=receiving&subcat=tracking

 

RETURNS

Money-back guarantee!

We're so sure that our materials will enable you to build top-quality stress management and wellness promotion programs that we offer a money-back guarantee.

If you find for any reason that the products you order don't meet your expectations, simply send them back in good condition, within 30 days of the purchase date, and we'll promptly refund your payment (excluding shipping).

*Digital Downloads (ebooks, mp3s, etc.) are non-returnable, non-refundable items.

 

ORDERING

Four easy ways to order!

1. By email: Email your order to us 24 hours a day at: Books@WholePerson.com. ORDER FORM HERE
2. By phone: For extra convenience and quick service from the United States or Canada, call one of our friendly product consultants TOLL FREE at 1-800-247-6789. Have your VISA, MasterCard, American Express, or purchase order number handy when placing your order. Our office hours are 8:30 a.m. to 4:30 p.m., Monday-Thursday, and 9:00 a.m. to 12:00 p.m., Friday, Central Time.
3. By mail: Just fill out the order form and mail it along with your check, money order, credit card information, or purchase order. If you are using a purchase order, mail or email a copy to us. Please include the catalog code from the back of the catalog and your phone number. ORDER FORM HERE
4. Browse and shop our Web Site: WholePerson.com

 

 

TAX EXEMPT  - MINNESOTA CUSTOMERS

If you are a tax exempt customer located in the state of Minnesota, before placing an online order, take the following steps to make sure your tax exempt status is applied:

1. Register through our website by clicking on "Register", and following the steps.
2. Once registered, call us at 800-247-6789, and provide us with your Tax Exempt ID. Our office hours are 8:30 a.m. to 4:30 p.m., Monday-Thursday, and 9:00 a.m. to 12:00 p.m., Friday, Central Time.
3. Once we have updated your account, your tax exempt status will be applied to online orders. You may need to refresh your browser for this change to take effect.

 

 

GOVERNMENT ORDERS

Whole Person Associates is active in the US Federal Government's System for Award Management (SAM). Our CAGE: 1BN28 | DUNS: 096497433 | UEI: JR2KYRN4EM28.

 

 

INTERNATIONAL DISTRIBUTION

CANADA:

 

AUSTRALIA/NEW ZEALAND:

UNITED KINGDOM:

 

 

RESALE TERMS

If you are a bookstore or other reseller and want to purchase some of our books, please give us a call at 1-800-247-6789 or 218-727-0500, and we will set you up as a resale account. At that time we will go over our discount schedule, payment terms and return policy.

 

SUBMISSION GUIDELINES

Dear Prospective Authors,

We are looking for practical, hands-on resources for practitioners to use with individuals or groups in the areas of stress management, wellness promotion, mental health, and life skills. Most of our products contain reproducible activities and exercises that actively engage individuals in learning more about themselves, assess areas where they want to grow, and equip them with skills to make positive changes in their lives. We believe in addressing wellness from the whole person perspective - "body, mind, spirit, and relationships."

If you would like to submit a book idea for consideration, please send us a written proposal including a clear description of the book, the audience it is intended for, and how your book stands out from the competition. If available, please send the table of contents and at least two sample chapters.

Send email to books@wholeperson.com with "Author Inquiry" in the subject line. You can also call us at 800-247-6789.

We will be in contact with you after we have had a chance to review the proposal. We usually respond within a month of receiving the proposal.

 

 

DISCLAIMER

All efforts have been made to ensure accuracy of information contained in our products as of the date published. The author(s) and publisher expressly disclaim responsibility for any adverse effects arising from the use or application of the information contained herein.

 

 

PRIVACY POLICY

We do not share our database of user email addresses. We do rent our list of physical mailing addresses from time to time to companies with products and services similar to those of Whole Person Associates. If you would prefer us to not rent your address, you may opt out of this program by emailing books@wholeperson.com or calling us at 800-247-6789.

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services.

We wish to send promotional emails only to those persons who wish to receive them. If you receive emails that you do not wish to continue receiving, there will always be an unsubscribe option.

Protecting your privacy when using our website is important to us. Please note how your data will be used.

Data for Payment

The shopping cart may collect the following shopper information for credit card processing:

• Name
• Email
• Address (billing and/or shipping)
• Credit/Debit card details
• IP

The information is collected so that payment can be processed and shipping can occur. The payment data will be shared with a payment processor as well as the order total and possibly order details such as the products ordered. Payment processors include:

• PayPal Express Checkout
• PayPal Payments Pro

Data for Shipping

In order to ship a physical good, a shipping address is needed as well as product weight, box sizes, and order totals. This information will be shared with U.S. Postal Service.

Data for Analytics

Pages browsed will be logged by the Web Server and tracked by Google Analytics. The information tracked and logged will include your IP.

Data collected when browsing the store

Your IP and cookie data will be shared with Facebook, Twitter, Pinterest, Google Plus should you click on their links.

Data Collected when Registering

When you register for an account we collect your Name and Email and when you checkout we store your Billing Address, Shipping Address, and Order Details to enable easy check out the next time you order.

Cookies

Cookies are small files stored by your browser on your device. They are used to remember preferences and improve the browsing and checkout experience. Our shopping cart uses the following cookies:

• Shopping Basket Cookie — sets a basket ID to correlate to your temporary shopping cart file. (remains for up to 99 days)
• Mini Cart Cookie — contains a list of products you have added to your cart. Used for displaying your shopping basket while you browse store pages. (remains for up to 99 days)
• Shopper Cookie — saves email, billing address and shipping address so that the next time you check out your address information is already populated. This cookie is created when you submit an order. (is kept for 1 year)
• Customer Registration Cookie — contains your name and whether or not you are logged in. (remains for up to 20 minutes)

Data Retention

Orders — When an order is completed the order information (including email, name, address, products, shipping method, etc.) is stored in a database. That information remains for up to one year.

Customer Registration — Your orders and addresses will remain until you delete them in your account.

Data Retention

Orders — Contact us to remove order data.

Customer Registration — Contact us to remove your account.

Cookies — Cookies can be cleared by you. The method used depends on the browser and device. See wikiHow for more information.

Fulfilling Data Requests

Contact us if you need a copy of your Orders or Customer Registration data.